Feedback Form

ALTITUDE SNOWSPORT SCHOOL

FEEDBACK FORM

Altitude is committed to providing a quality service to all our clients. Whilst we believe the quality of service we provide is very high, we value any comments that you may have that will help us further enhance our clients’ experience in the future. Please tick the appropriate number or use the boxes below for further comments:

1 = Unacceptable, 2 = Poor, 3 = Fair, 4 = Good, 5 = Very good, 6 = Excellent

ADMINISTRATION
How would you rate the website? 1 2 3 4 5 6	When booking, was your request dealt with in a quick and efficient manner? 1 2 3 4 5 6
Was your booking dealt with in a friendly manner by our office staff? 1 2 3 4 5 6	If booked by e-mail, how many days before you received a response? 1 2 3 4 5 6+
How easy was it for you to book? 1 2 3 4 5 6	Do you feel the lesson or course description and required standard were made clear? 1 2 3 4 5 6
INSTRUCTION AND COACHING
What type of lesson or session did you book? Private Adult Group Children Group Women Only High Performance Altitude Extreme
Do You: Ski Snowboard Telemark
What was your instructor's name?
Was your instructor on time and professional? 1 2 3 4 5 6	Overall impression of your tuition? 1 2 3 4 5 6
Did you achieve your goals? Yes No	Would you re-book this instructor? Yes No
GENERAL INFORMATION
Why did you choose ALTITUDE?	What do you feel is the greatest strength of ALTITUDE?
How can we further improve our service to you?	Any additional comments:
Do you wish us to respond in writing to you regarding any suggestions, concerns or complaints raised? Yes No
CLIENT CONTACT DETAILS

Title:	Name:	Tel:
Address:		Mobile:
		Fax:
		E-mail:
Post Code:	Country:

Would you like us to keep your details on file and forward our new brochure to you prior to next winter?
Yes No

Thank you for taking time to fill in this form.